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Echange et remboursement Procédure et condition de remboursement

You have a 14-day period starting on the day of the delivery of your order to request an exchange or a refund.

Products on sale are included.

No justification is required for the return but please send us an email to inform us of your desire to return or exchange the product at the following address:

Costs of the return are the responsibility of the customer and the previous shipping costs will not be refund.

The refund of the products will happen on a 14-day period following its receipt.

If you want a refund please make sure that the product is not worn, damaged, scratched, bleached, washed or altered. The product must be returned in its original state and in its original packaging.

An email will be sent to you as soon as we receive the product back and another one will be sent for the refund.

The payment method for the refund will be the same as the one previously used. However, you can also choose to have a credit note that will be available for a year on the Christelleandré website.

Please do not forget to mention the repayment method desired (bank account or PayPal), based on the original payment or the creation of a credit note.

Please note that some products are not included in the right of retraction like the ones that were custom-made or deeply customized (Article L121-21-8).


The products are to be returned at the following address :

Christelle Andrée paris

21 rue Louis Blanc

95100 Argenteuil